Privacy Policy

Our Commitment to Privacy

At TraumaCover, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our trauma and critical illness insurance comparison services.

Information We Collect

We may collect the following types of information when you use our site:

• Name and contact details (e.g., email address, phone number)
• Age range and gender
• Insurance preferences and coverage requirements
• Health or lifestyle information relevant to trauma insurance
• Any additional details you provide during the quote process
• Technical information such as IP address, browser type, and device information

How We Use Your Information

Primary Uses:

• To provide personalized trauma and critical illness insurance quotes
• To connect you with suitable licensed insurance providers or brokers
• To improve your user experience and provide customer support
• To respond to your inquiries and communicate about your quote requests

Secondary Uses:

• Analytics and service improvements
• Regulatory compliance and risk management
• Fraud prevention and technical monitoring
• Internal business operations and record-keeping

Who We Share Your Information With

We may share your information with:

• Authorized service providers — who help operate our platform under strict confidentiality agreements (e.g., hosting, form handling, analytics)
• Regulators or legal authorities — when required by law, court order, or to prevent fraud, including Financial Markets Authority or Privacy Commissioner
• Related entities — within our corporate group, subject to the same privacy protections

We do not sell your personal information to unrelated third parties for advertising or marketing purposes.

Data Security

We take security seriously. Your data is protected through:

• Encryption of data in transit and at rest
• Access controls and secure infrastructure
• Regular system monitoring and security audits
• Privacy training for our team members
• Secure form handling via Netlify Forms with industry-standard protocols

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and improve user experience
• Analyze site traffic and usage patterns (via Google Analytics)
• Track conversion events for service optimization
• Prevent fraud and ensure site security

You can control cookies through your browser settings, though this may affect site functionality.

Your Rights Under the Privacy Act 2020

You have the right to:

• Access: Request access to your personal data
• Correction: Correct or update information you've provided
• Deletion: Request deletion of your data (where legally allowed)
• Withdraw consent: Opt-out of future communications
• Complaint: File a complaint with the NZ Privacy Commissioner
• Data portability: Request your data in a portable format

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, quote requests are retained for up to 7 years in accordance with financial services record-keeping requirements.

International Data Transfers

Your information is primarily stored and processed in New Zealand. Some service providers (such as cloud hosting and analytics services) may process data outside New Zealand. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be published on our website with the "Last updated" date below. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: